Thursday, January 10, 2013

Great Expectations

How far would a company go to please its customers? You wouldn't really know until someone does something that the Customer Service Handbook does not cover. 

The sleeping prank on the video above shows how 'lost' business shop managers and employees are, when a customer act is not within the scenarios outlined in the manual. 

However, it is worthy to note the topnotch customer service Apple provides its customers. Watch the video for an unbiased perspective. 

Do you know of a company that goes far and beyond the customers' expectation? Share it. 


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